Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when …

Recharge & Route FAQs Can the box switch so it's automatically unchecked? What if I didn’t want Route Package Protection? File and manage claims Re-Opening Claims by Customers and …

Tracking statuses can be confusing. We’re here to help. Below is a list of some common shipping updates that you may encounter while tracking your package, as well as a corresponding …

Route makes it quick, easy, and inexpensive to make returns at select brands and retailers when you add our Return & Shipping Protection to your orders. To start a return, visit the brand or …

Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your …

Think of it as your own personal admin portal where you will have full visibility into everything happening with Route at your company, as well as where you can contact Support and change …

Route Return & Shipping Protection is currently offered at select participating brands and retailers. It can be added to your order at checkout for a small fee.

When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal.

If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, …