OpenAI has hired ex-Shopify executive Glen Worthington to lead product and customer support. At Shopify, Worthington led an AI-centric plan to streamline merchant interactions. His departure comes ...

Shopify is planning a reorg of its Support division, sparking concerns about potential job cuts. Support director David Kohl said in a post that the company had seen success in its AI experiments. The ...

Shopify’s (NYSE:SHOP) support division has reportedly undergone another round of layoffs as the e-commerce platform is said to have reduced its staff by at least another 12 employees, according to ...

Here’s hoping the retailers offering tasty Cyber Monday deals that caught your eye aren’t having trouble with Shopify. The ecommerce platform is experiencing some issues. According to a support page, ...

Universal Commerce Protocol lets AI agents connect directly to merchants and complete transactions in platforms like ChatGPT, ...