Dave and Terri DeNeal have been operating Dave’s Appliance Service for more than 46 years. She was the voice on the other end ...

Karen Plaskon’s refrigerator breaks under her Sears Master Protection Agreement, and Sears approves a replacement.

Before you buy a new microwave, find out which brands consumers say are the most durable, last the longest, and can be ...

So, if you miss the days of shopping in the 80s, let's take a quick trip down Memory Lane and see what it was like to shop at ...

Buying kitchen appliances is no small purchase, and, generally, people want to make the best decisions possible.

Mixers run along the assembly line at the KitchenAid factory in Greenville, Ohio. / / James E. Mahan To continue reading this content, please enable JavaScript in ...

The temperature hit 83 degrees on June 11. And the temperature was rising inside Barbara Scull’s refrigerator. It died. At least the Kenmore appliance, which she purchased from Sears in 2016, was ...

Not long ago, the slow-motion decay of Sears and Kmart would have been unthinkable. But the chains have been shuttering stores for years. Michael Lisicky, a retail historian, has been tracking what he ...

PHILADELPHIA (WPVI) -- If you're having trouble getting an appliance repaired, you're not alone. After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a ...

Sears promises to cover the cost of Wanda Warren’s dishwasher installation. Then it offers her a check for $180 — which isn’t enough. Does it owe her more? Question: I have a Sears protection ...

After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still waiting. What can she do to get her money back? Q: I ...

WILLOW GROVE, Pennsylvania (WPVI) -- The last Sears in the Delaware Valley will be permanently closing its doors. The store located at the Willow Grove Park Mall in Montgomery County is the last ...