Modeling energy growth associated with data centers and smart integration through load flexibility and real-time coordination unlocks a new frontier in grid modernization. Oak Ridge National ...

UK Prime Minister Keir Starmer says Ukraine peace talks are 'moving in a positive direction' after returning from the G20 summit. Google Maps blunder turns tiny village into shortcut route US official ...

MCLEAN, Va.--(BUSINESS WIRE)--The American Academy of Child and Adolescent Psychiatry (AACAP) has published a new policy statement recommending health insurers and physicians include a broader range ...

New AACAP policy statement not only recommends payers offer coverage for evidence-based developmental relationship-based therapies, but also advises all physicians consider DRBI when recommending ...

The Red Sox’ decision to not tender a qualifying offer to free agent starter Lucas Giolito on Thursday might have come as a surprise to some. Not Giolito, however. Appearing on Audacy’s Baseball Isn’t ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

President Trump and Ukrainian President Volodymyr Zelensky discussed bringing an end to Russia’s invasion during a phone call Saturday — with the US arming Kyiv with Tomahawk missiles seeming ...

Just last month, Cisco marked the 25th anniversary of its instantly recognizable IP phones, which have been an office staple since the 2000s. Today, the way that businesses and customers interact ...

President Trump and Brazilian President Luiz Inácio Lula da Silva discussed tariffs in a phone call Monday that both leaders described as a positive step toward strengthening ties. In the phone call, ...