Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

GeekWire chronicles the Pacific Northwest startup scene. Sign up for our weekly startup newsletter, and check out the GeekWire funding tracker and VC directory. by Alan Boyle on Dec 11, 2025 at 9:03 ...

The MarketWatch News Department was not involved in the creation of this content. NORTHAMPTON, MA / ACCESS Newswire / December 3, 2025 / In our recent live panel discussion, "Contain, Control, Close: ...

Tig Notaro opened up about a long, four-hour phone conversation with former friend Cheryl Hines before their falling out over the Morning Show actress’s marriage to Robert F. Kennedy Jr. and his ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

NASHVILLE, Tenn. (WSMV) - An overturned vehicle caused a traffic backup on the interstate in Joelton on Monday morning. A commercial vehicle crashed while traveling west on I-24 around 8:45 a.m., ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Firefighters and officers responded around 5 p.m. to Murray Hill and Willow Drives on a reported mercury spill, according to a City of Xenia dispatcher. The dispatcher confirmed to News Center 7 that ...

Just last month, Cisco marked the 25th anniversary of its instantly recognizable IP phones, which have been an office staple since the 2000s. Today, the way that businesses and customers interact ...