Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Vehlo, a leading provider of software and financial solutions for the automotive repair and dealership industries, will be exhibiting at the National Automobile Dealers Association (NADA) Show in Las ...

City Kia drives $1M monthly fixed ops revenue through disciplined communication, consistent processes, and service-focused ...

In recent days, hedge fund Viking Global Investors disclosed via a Schedule 13G filing that it more than doubled its stake to ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Sainsbury’s has delivered an increase in festive grocery sales as customers traded up to its premium own-brand range but also ...

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...

For years, enterprise email platforms have followed a rigid, one-size-fits-all philosophy assuming that every employee needs ...

In today’s competitive eCommerce landscape, customer loyalty plays a crucial role in the success of every brand. One of the ...

Wingstop Inc. (NASDAQ:WING) is included in our list of the best restaurant stocks to buy now. Wingstop Inc. (NASDAQ:WING) ...

By dedicating this time to operational efficiency and data-driven guest engagement, operators can stop revenue bleed and ...

With an abundance of information about their customers at their fingertips, the likes of Tesco are behaving increasingly like media agencies.