How do you harness AI without losing brand distinctiveness and voice? Make sure the human stays a big part of the creative ...

‘48 hours to save the world’ was the slogan of the Creativity Jam Hamburg. Jens Otto Lange invited the NEXT Service Design audience to this event. The aim of the jam is to bring creative people ...

We’ve been publishing Insights here for nearly two decades. Which posts in our deep archive caught your attention this year – and which of this year’s insights grabbed you? As the year winds down, we ...

Everything is ending at once – work, truth, screens, and even certainty itself. But we’re finally mature enough to see endings as thresholds. Here’s what we’ve learnt. The year 2025 marked something ...