The Department of Homeland Security is willing to spend more than $100 million on a contractor that could provide centralized ...

New Voice AI automates call intake, triage, and dispatch to reduce costs and improve customer experience NEW YORK, NY, ...

Follett Software delivers intuitive, unified technology that helps K-12 educators and administrators streamline operations and improve student outcomes. A trusted partner to more than 70,000 schools, ...

DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing services, broadening the company’s workforce solutions to support ...

FIFA has raised ticket prices yet again for most 2026 World Cup games, with some standard group-stage tickets now listed at $700 and a lower-level ticket to the World Cup final now priced at $8,680 — ...

The U.S. Embassy in Korea launched a dedicated support desk to assist Korean companies investing in the United States, Friday, a move that follows the detention of more than 300 Korean workers at a ...

Emily Long is a freelance writer based in Salt Lake City. After graduating from Duke University, she spent several years reporting on the federal workforce for Government Executive, a publication of ...

This is a minimal Flask prototype for an AI-driven help desk ticket triage system. It accepts user-submitted tickets, calls the OpenAI API to classify category and priority, and stores tickets in ...

I was once a dedicated purchaser of ticket insurance. I go to about a dozen concerts annually, and I liked the peace of mind that I thought ticket protection offered. Last March, I planned a weekend ...

Adopt a help desk platform to answer faster on every channel and win customers before they switch to a competitor. Set up ticketing, workflows, and reports so requests route to the right agent, common ...

Americans’ views of President Donald Trump’s job performance remain negative amid a flurry of activity from his administration on tariffs, immigration and public health, according to the latest NBC ...