Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...
The legislation puts guardrails around how food delivery companies handle service issues and to what extent it can rely on ...
Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
Consumers’ response to AI and automation is largely positive, but a majority still say humans provide better support, a ...
Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...
A San Francisco bartender said he was fired weeks after a viral video captured a violent altercation with intoxicated ...
Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...
Bank of Valletta achieved high commendations at the European Contact Centre & Customer Service Awards (ECCCSA), one of Europe's most prestigious customer experience awards programmes. The Bank ...
Crypto wallet company Ledger SAS confirmed today a data breach to a third-party leaked customer data, including names and ...
WAUSAU, Wis. (WSAW) - For almost three decades, Greg Atchison has been a friendly face in the grocery business. “It’s ...
CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...
The "2025 Agentic AI: Redefining CX Automation Report" has been added to ResearchAndMarkets.com's offering.
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