Some customers may have gotten emails detailing those increases. For many, it's $4, but for a small number, it's $20. Here's ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Volvo and Volkswagen are recalling more than 769,000 vehicles, according to the National Highway Traffic Safety ...

Wish you could save more money? A new study led by Katy Milkman, a Wharton professor of operations, information and decisions ...

Recognition highlights Diabolocom's innovation leadership, sovereign cloud strategy, and customer-centric approach to secure, compliant, and sustainable software & AI for Customer Experience ...

The service has come under the spotlight in Parliament, with a DWP minister acknowledging there have been issues ...

If you have one bad encounter with customer service, you leave with a terrible impression of the company. If you have great service, though, the company is one you will not forget.

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

A Kansas City restaurant has warned customers against violence after an individual threatened to kill staff members, ...

Customer-Centric Approach Forthing’s customer service is designed to support users with inquiries and after-sales services. With a dedicated support team, customers can easily access information about ...

The Choctaw Cultural Center won the 2025 Excellence in Customer Service Award. The director of development said this award ...

Tesco , Britain's biggest food retailer, on Thursday forecast full-year profit at the upper end of its guidance as it ...