Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Chargebacks erode margins, increase processor scrutiny, and introduce friction. Learn about chargeback management best ...

Dental Intelligence Appoints Customer Experience Veteran Miles Dunn as VP of Customer Support, Reinforces Commitment to ...

A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

The UK’s largest business water retailer Water Plus has gained a Net Zero standard, confirming its reduction pathway not only meets, but beats the science-based target trajectory for 1.5C that many bu ...

In 2025, customer experience is no longer just a strategy. It is a complex interplay between emotional intelligence and data-driven precision. Brands are no longer judged by what they sell, but by the ...

Recognized as one of Orlando’s best pest control companies, Massey Services has set the industry standard since 1985. Built ...

Indore (Madhya pradesh): A new study by IIM Indore faculty member Prof Manoj Motiani revealed that customer-centric ...

According to the CCPA’s order dated December 29, the authority found that the practice amounted to an unfair trade practice ...

The attorneys general allege the company misled customers on how much money they could save with Uber One and charged them before free trials expired.

Ballots, tax returns and other important mail may not get postmarked the day you turn it in, Postal Service warns ...

Paul Brown explains how storytelling helps F&I managers improve engagement, product acceptance, and profitability by ...