The Secret to Getting Through Customer Service Calls

Wild Card Weekend is almost here and we have Matt Harmon and Joel Smyth here to get you ready. The two preview each game and ...

Three Lessons Big Retail Chains Can Learn From Main Street Businesses

Andrew Stern is CEO of Quilt Software, a technology company servicing specialty retailers across North America. Amid higher tariffs and inflation, big-box retailers are faltering. Target’s stock has ...

Five things you need to know today, and the value of customer service

Five of the most important Cincinnati business news stories you need to know today, along with a note about the value of customer service.

The Best Security Lessons Often Come From The Toughest Customers

Many companies learn too late that enterprise-grade security requirements are actually a blueprint for building stronger ...

Self-Hosted AI in Banking: Lessons from HSBC’s Partnership with Mistral AI

The partnership with Mistral AI builds on HSBC’s broader AI strategy. The bank already operates more than 600 AI use cases ...