FedScoop

TSA plans to beef up its IT help desk

The Department of Homeland Security is willing to spend more than $100 million on a contractor that could provide centralized ...

PVT Selects GOCare and Dialpad to Elevate Customer Experience Through Integrated and AI-Enhanced Voice and Digital Channels

Community-focused broadband provider upgrades customer engagement by replacing siloed systems with a unified platform ALPHARETTA, Ga., Jan. 12, 2026 /PRNewswire/ -- GOCare, a leading SaaS provider of ...
CMSWire

Talkdesk introduces Commerce Orchestration powered by CX Automation

Industry-specific cloud platforms bring proactive, orchestrated agentic AI to every commerce moment PALO ALTO, Calif., Jan. 08, 2026 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today introduced Customer ...

Talkdesk introduces Commerce Orchestration powered by Customer Experience Automation and announces Consumer Goods Experience Cloud ahead of NRF 2026

Advancing Talkdesk Retail Experience Cloud™ with CXA-Powered Commerce Orchestration Commerce Orchestration turns every dialogue into a revenue opportunity. It leverages natural language to guide ...

ServiceNow: The Shares Are Down; The Business Is Flying

I recommend NOW shares at current levels, expecting sustained 20%+ revenue growth, mid-30% free cash flow margins, and ...

Qualified IT Technical Training Schools Can Now Be Paid with 529 Savings Plans

A 529 Savings plan is operated by a state or educational institution, to make it easier to save for college and now IT Training courses. This is a better choice for IT education” said Richard Rodgers, ...