Sears, which has been struggling financially due to falling sales, is opening a store that will be dedicated solely to the sale of appliances. The retailer says that the 10,000 square foot store ...

Buying kitchen appliances is no small purchase, and, generally, people want to make the best decisions possible. Unfortunately, that might mean avoiding Sears.

After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still waiting. What can she do to get her money back? Q: I ...