Comcast Announces Partnership With Connect Direct, A Subsidiary of Communication Service for the Deaf, to Help Close the Digital Divide Since 2011, Comcast’s Internet Essentials Program Has Connected ...

Forbes contributors publish independent expert analyses and insights. I write about diversity and inclusion in the realm of disabilities. Today, on International Day of Disabled Persons, Comcast and ...

PHILADELPHIA – After an epic breakdown in customer service this summer, Comcast Corp. has appointed fast-rising executive Charlie Herrin to a new position with broad powers to fix Comcast’s ...

Sweeping customer experience initiatives and customer service overhauls are great, and, frankly, they’re my bread and butter as a customer service consultant. However, it’s a mistake to forget that ...

AOL executive Ryan Block posted an eight-minute recording online of a customer service rep who "had gotten so condescending and unhelpful, I felt compelled to record the speakerphone conversation on ...

So this is what it takes to be voted the worst company in America. Anybody who has ever disconnected a service or canceled a gym membership over the phone knows just how stubborn representatives can ...

PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...